We are so proud to be part of an excellent, compassionate hospice care team and we’re honored to be able to serve you and your loved ones. Our hospice, Suburban Hospice, Inc., is accredited by the Accreditation Commission for Health Care (ACHC) and has earned SHPBest Superior Performer award for achieving an overall score that ranked in the top 20% in the SHP national CAHPS Hospice benchmark for 2017 and achieved the SHPBest Premier Performer award for ranking in the top 5% for 2018.
In 2017, we were pleased to learn that our families responses to independent surveys ranked us in the top 20% of the country. We were especially proud to learn that for 2018, we were rated even higher. The surveys ask questions about the level of satisfaction with our care in a variety of areas. Our families responses resulted in our program being ranked in the top 5% of the nation and the only hospice in Indiana to achieve that rating.
We work hard to be sure that our families receive the right amount of emotional and spiritual support and also as much training in how to care for their loved ones as they need. We communicate carefully about the side effects of medications and help our families know what to do when their loved one seems uncomfortable . These efforts clearly mean something to our families because the scores in those areas were even better than the year before.
These awards help us know that the care we provide to our patients and our families is making a difference. And that means everything to us!